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Call Center
100 Workstations.
Northern
Telecom Meridian 1 switch.
Northern
Telecom Norstar 0 X 32 multiline switch.
PC
based LAN for telemarketing.
Proprietary
call management and dialing software.
ACD and IVR hardware.
Software for computer-telephony
integration (CTI) options.
Systems
Database management
network.
Software tools
and applications for web design, statistics, database management and
word processing.
SmartCat
: proprietary CATI software.
Sisoft:
proprietary seminar administrator.
DirectBase:
proprietary direct marketing database software.
Servers for fax
marketing.
Email marketing
processes for reliable delivery.
Mail Center
Complete handling
capabilities.
High speed laser
printers for personalized letter and sticker production.
Coordinated delivery
with the mail or messenger service.
Postal permits
for bulk mailing discounts and P.O. box return address.
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